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Return policy

If something isn't right with your order, 

Here is how returns, refunds, and exchanges work at A&A Secure Living Solutions.

 

Last updated: October 1, 2026

What can be returned:

You can return products within 30 days of delivery for a refund or exchange if they meet all of these conditions:

  • The item is new, unused, and uninstalled.

  • It is in its original, undamaged packaging with all accessories, manuals, and mounting hardware.

  • You have your order number or proof of purchase.

Items that have been opened but are in like-new condition may be accepted at our discretion and are subject to a restocking fee of 15% of the item price.

What can't be returned:

  • Special-order, custom-configured, or made-to-order items, including pre-programmed or pre-configured systems.

  • Cut-to-length cable, bulk wire, and custom-terminated cabling.

  • Software licenses, subscriptions, cloud service plans, and activation or license keys.

  • Items marked clearance or final sale.

  • Products that have been installed, mounted, powered on in a way that caused damage, or otherwise show signs of misuse or modification.

  • Installation, design, programming, and other labor once performed.

How to start a return:

  • Contact us within 30 days of delivery. Call or send a message through our contact page with your order number and the reason for the return. May require photos and video of the product before the RMA process starts. 

  • Get your RMA number. We'll review your request and issue a Return Merchandise Authorization (RMA) with shipping instructions. Returns sent without an RMA may be delayed or refused.

  • Pack and ship the item at your own cost. Include everything that came in the box, write the RMA number on the package, and use a tracked, insured shipping method. The customer is responsible for return shipping costs, and we recommend insurance because we can't refund items lost or damaged in transit back to us.

  • We inspect and process. Once your return arrives, we check it and issue your refund or exchange.

Return shipping: The customer pays for return shipping, and those charges are not reimbursed as part of your refund. The only exception is a return caused by our error or a defective item, in which case we cover it.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days after we receive and inspect the return. Your bank or card issuer may take additional time to post it.

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Original shipping charges are non-refundable unless the return is due to our error or a defective item. Return shipping is the customer's responsibility unless the return is due to our error or a defective item, in which case we will cover it.

Defective or damaged items

Shipping damage: Inspect your order on arrival. If anything is damaged, contact us within 48 hours of delivery and send photos of the item and the packaging. Please keep the original box.

If an item is defective or doesn't work out of the box, contact us within 30 days of delivery. Depending on the product and the manufacturer's warranty process, we'll arrange a replacement, a repair, or a refund. For items past 30 days, the manufacturer's warranty applies, and we're glad to help you start that claim.

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